Terms of service

One Div Krzysztof Hejna, trading as Header Works
Piecewska 25/25, 80-288 Gdańsk, Poland
Tax ID (NIP / VAT): PL9571165383
Email: chris@headerworks.com

“We” and “us” mean this business. Header Works is its trading name. It is a sole proprietorship registered in Poland (entered in CEIDG, the Polish business register). “You” means the business that uses our services, and the person accepting these terms confirms they are authorized to bind it.

Our services are for businesses and are used for your trade or profession, not for personal or household use. You must be at least 18. If you are not acting for a business, please do not use our paid services.

Free preview. A sample homepage for your business. It costs nothing and creates no obligation, and there is nothing to cancel. Its photos and text are examples that may not describe your actual work. It stays up for a limited time, is hidden from search engines, and is not your finished website. If we built one before you asked, it uses public facts about your business, as our Privacy Policy explains.

Your website. We design, write, build, launch and host a website for your business, set it up for search engines and AI search, keep it secure and updated, and connect it to your domain.

Your front office. Tools tied to your website, as described on our homepage, that handle incoming quote requests: replies in your name, a leads list, reminders to you, quote follow-ups, review requests and a monthly report. We are a new company and release features in stages, so before you pay the setup fee we tell you exactly which ones will be active at launch.

Changes by text. You can ask for changes to your site by text or in your front office, as section 8 explains.

AI and automation. We use software, including AI models, to draft copy, make changes and write replies. You can see and approve site changes before they go live, and you can tell us how replies should sound. You stay responsible for what is published under your name, so please read it.

Requesting a preview means you accept these terms as they apply to previews. You accept them in full when you pay the setup fee or otherwise tell us to go ahead. Our agreement then runs until it is cancelled or ended under these terms. It is made electronically and in English. These terms are always available on this page, free of charge, and you can save or print them.

• Setup fee: $2,500, one time, paid before we start building your real site.
• Monthly fee: $100 a month for hosting, updates, the front office and changes by text. It starts when your domain is connected, or 7 days after you approve your site, whichever comes first.
• Currency: all prices are in US dollars.
• Payment: by card or another method we offer at checkout, processed by Stripe. You authorize us to keep your payment method on file with Stripe and charge the monthly fee when your plan starts and every month after that until you cancel. We email you when your site goes live. We do not store your full card details.
• Taxes: prices do not include any sales or similar taxes that apply to you. If we are required to charge them, we will add them to your invoice and show them separately.

Founding offer. The first five clients across all locations pay a setup fee of $1,500 instead of $2,500, in the order they pay. The monthly fee is unchanged. The offer ends when the five places are filled or on an end date we announce in advance, and it cannot be combined with other offers or applied to earlier purchases.

Future features. Any new front office features we release to all clients are included in your monthly fee at no extra charge for as long as you are subscribed. This does not include custom work built only for you, or separate third-party subscriptions you choose to buy, such as a domain.

Late payment. If a monthly payment fails, we email you and try again. If it remains unpaid after 14 days, we may pause your site and front office until it is paid. After 30 more days, we may end the service.

Price changes. We may change the monthly fee with at least 30 days’ email notice. If you do not accept the new price, you can cancel before it applies, and you will not be charged it.

• After you pay the setup fee, you fill in a short onboarding form with your answers, photos and business details.
• When you submit the form, we email you a confirmation and start building your site. You see the site before it goes live, and your approval is what puts it live. The setup fee includes two rounds of corrections before launch. After launch, section 8 applies.
• Your site is usually ready for you to review within minutes of your submission, and our target is no later than one business day. We aim to launch within a few days of your approval. These are estimates, not guarantees. They depend partly on how quickly you respond and on access to your domain.
• If your domain is not connected 7 days after you approve your site, we publish it on a temporary address and your monthly plan starts. We connect your domain as soon as we have access to it.
• If you do not finish the form, or stop responding before your site goes live, for 60 days, we will warn you by email and may then treat the project as cancelled. Our refund policy then applies.

Everything happens by email, text or on our website, and you will not need to attend meetings after you sign up. A demo call before you buy is optional.

Your monthly plan renews automatically every month. There is no minimum term, and you can cancel at any time by emailing chris@headerworks.com, or by text if we have given you a number for that. Cancellation takes effect at the end of the month you have paid for. Our Refunds & Cancellation page sets out what is refundable, and it forms part of these terms.

When your plan ends:

• Your website and front office go offline, and automated replies stop. You should redirect any phone numbers, forms or links that rely on them.
• Your domain stays yours. We remove our settings from it or tell you what to change, so you can point it elsewhere.
• For 30 days, you can ask us for a copy of your content (your text and photos) and your leads list, in a common format, at no charge.
• After that, we delete your data as described in section 16 and our Privacy Policy.
• We do not hand over the website’s design, templates or code, because they are part of our platform (see section 11). If you want to take the site with you, ask us about a buyout. It is a separate agreement and is not guaranteed to be available.

The monthly fee includes everyday changes: text, hours, services, photos, notices and similar updates. Changes are normally ready for you to approve within one business day. If a larger request needs longer, we will tell you when to expect it. These are targets, not guarantees. Business days are Monday to Friday, excluding public holidays in Poland, in the Polish time zone.

Fair use. The plan is built for an ordinary local service business. It does not include a complete redesign, new custom functionality, building a separate website, or very high message volumes. If your use goes well beyond what is normal for a business like yours, we will talk to you first and agree on a change or a price. We will not charge extra without your agreement, but we may limit the unusual use if we cannot agree.

You agree that:

• What you give us, and what you approve, is accurate and is not misleading. This includes licenses, insurance, certifications, warranties, financing, prices, service areas, years in business and any claim about your work.
• You own or have permission to use everything you send us, including photos, logos, text and customer testimonials.
• You meet the laws for your trade and advertising, such as showing contractor license numbers where your state requires them. We do not know every local rule, so please tell us what yours require.
• You keep your phone number and email current, and you promptly read and respond to leads we pass to you.
• You protect access to your account and the phone number you use with us. We may treat instructions from that number or email as coming from you.

Not allowed: illegal, deceptive, defamatory or infringing content; fake reviews or testimonials; spam; malware; attempts to break, overload or copy our systems; and reselling our services without our agreement. Sending or publishing illegal content through our services is prohibited.

You authorize us to send emails in your business’s name to people who contact you through your site. We do not text them. To your customers, those emails come from you, and you are responsible for having the right to send them. This matters because US laws such as CAN-SPAM can carry serious penalties.

• Real contacts only. We email people who contacted you through your site, and customers you mark for a review request. You will not add anyone who has not dealt with your business.
• Opt-outs must be respected. We stop emailing anyone who asks us to. You must not get around that by adding them again.
• Review requests must be honest. Ask real customers about real jobs. Do not pay for reviews, offer rewards for positive ones, or ask only happy customers to post publicly. These practices can break FTC rules and Google’s policies.
• Check what is said in your name. Automated replies should not promise prices, schedules or guarantees you have not approved. Tell us if a reply is wrong, and we will fix it.
• Texts are between you and us. We text you about your leads, your site and your account, if you opt in. See our text message terms. Carriers require texting to be registered, so it may start later than your website. Until then, the same things happen by email.

We may pause messaging, without liability, if a carrier blocks it, if we receive complaints, or if we reasonably believe it breaks the law or these terms. We will tell you promptly why.

Yours: your domain, your business name and logo, the photos and text you give us, and your leads and customer data. You allow us to use them as needed to provide the service. This includes hosting, adapting and showing them on your site.

Ours: the Header Works platform, templates, designs, code, software and front office, along with anything we build to improve them. While your plan is active, you have a non-exclusive license to use your website and front office for your business. That license ends when your plan ends.

Copy we write for you. You may keep using the text we wrote specifically for your site, even after your plan ends. AI-assisted content may not be protected by copyright, and similar text could be produced for others.

Stock images and fonts. These stay subject to their own licenses, which may not continue after your plan ends. Examples used in previews are not licensed for your own use.

Showing our work. We may name your business and link to or show your live website as an example of our work. Tell us if you would prefer we did not, and we will stop. We will not use your customers’ data this way.

You keep your domain registered in your own account and pay for it yourself. You need to give us the access needed to connect it, and you remain responsible for renewing it. Our services rely on other companies for things like hosting, messaging, payments, AI and search. We choose them with care, but we do not control them, and their changes or outages can affect you. Google, AI assistants and similar services decide on their own how they treat your site.

We work to keep your site and front office running, and to fix problems quickly. We do not promise uninterrupted service, and we may do maintenance, usually with notice if it is likely to be disruptive. Support is by email and text on business days.

What you need: an internet connection, a current web browser and an email address. A mobile phone that can send and receive texts is needed only for lead alerts and changes by text, which you can also handle by email. No particular software is needed. As with any internet service, there are risks such as malware or unauthorized access, so please use a secure email account and device.

We do not guarantee results. That includes search or AI rankings, being recommended by any AI assistant, a number of leads, calls, booked jobs, reviews or any revenue. Statements about reply times, or prices elsewhere, describe how the service is meant to work or typical market prices, and are not guarantees about your business. Reviews and ratings shown come from third-party platforms and can change.

We take reasonable care to make sites easy to use on common devices, but we do not guarantee that a site meets every accessibility, legal or industry requirement that may apply to you. We do not give legal, tax or compliance advice.

We provide the services with reasonable skill and care. Beyond this and what these terms expressly say, and as far as the law allows, the services are provided as they are, and we exclude other warranties. This includes the statutory warranty for defects (rękojmia) under the Polish Civil Code. If something we delivered does not work as described, tell us, and we will fix it within a reasonable time. That does not exclude liability for defects we knowingly concealed.

As far as the law allows, we are not liable for lost profits, revenue, jobs, leads, data, goodwill, or for indirect or consequential losses. Our total liability for all claims under this agreement is limited to the greater of what you paid us in the 12 months before the claim or $500.

These limits do not apply to damage we cause intentionally, or to any liability that cannot be limited by law.

Your responsibility to us. You will cover our reasonable losses and costs, including legal fees, from third-party claims or penalties caused by your content, your claims about your business, your breach of section 10 (such as adding people who never dealt with your business), or your breach of the law. This does not cover anything caused by our own mistake, such as our form wording, our failure to honor an opt-out, or an automated reply you had no chance to review. We will tell you about such a claim promptly and let you take part in responding to it.

Our Privacy Policy explains how we handle personal data as a controller. For your customers’ and leads’ data in the front office, you are the controller and we are your processor, and the following terms apply (Article 28 GDPR):

• What we process: names, contact details, addresses, project details and messages of people who contact your business, for as long as your plan runs, to provide the front office and your website.
• We follow your documented instructions, which are these terms and what you ask for through the service, unless the law requires otherwise. We will tell you if we think an instruction breaks the law.
• People we authorize to handle this data are bound by confidentiality.
• We keep appropriate technical and organizational security measures in place.
• You authorize the subprocessors listed in our Privacy Policy. We will give you at least 30 days’ notice of a new one, so you can object or cancel, and we bind them to equivalent duties. We stay responsible for their work.
• Where data leaves the European Economic Area, we use a lawful transfer mechanism, such as standard contractual clauses or the EU–US Data Privacy Framework.
• We help you respond to people’s requests about their data, and with your own obligations where reasonable.
• We tell you without undue delay if we become aware of a personal data breach affecting this data.
• When your plan ends, we make your data available for 30 days and then delete it from active systems within 90 days, unless the law requires us to keep it. We may keep a minimal record of opt-outs and consent where needed to honor them and to answer a legal claim. Backups are overwritten on their normal cycle.
• On request, we give you the information needed to show that we meet these duties, and we allow reasonable audits with notice.

You are responsible for having a lawful basis for this data, and for telling people how you use it, including through a privacy notice on your site, which we can help you put in place.

We may end the service for any reason with at least 30 days’ email notice. We may pause or end it sooner, with notice as soon as possible, if you seriously break these terms, if payment fails as section 5 describes, if the service is being used illegally, or if we must do so to protect people or our systems. Our refund policy sets out what you get back. Section 7 applies to your site and data after the service ends, unless we ended it because of illegal content that we cannot lawfully keep or return.

If something is wrong, email chris@headerworks.com with your business name and a description of the problem. We reply within 14 days, and usually much sooner. If you think a preview, message or page we run is unlawful, use the same address.

These terms are governed by the law of Poland, without its conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply. Please contact us first, and we will both try in good faith to resolve any dispute for 30 days. After that, the courts with jurisdiction over our registered office in Gdańsk, Poland, will decide it. Either side may still seek urgent court relief where it is needed, and nothing here takes away rights that the law says cannot be changed by contract. If we translate these terms, the English version controls.

We may update these terms. If a change matters to you, we will give you at least 30 days’ notice by email before it applies. If you do not agree, you can cancel before it takes effect, and you will stay on the current terms until then. If you keep using the service after that date, you accept the new terms. Corrections and changes required by law may apply sooner.

• Events outside our control: neither of us is responsible for delays caused by events beyond reasonable control, such as outages of major providers, cyberattacks, natural disasters or changes in law.
• Transfer: we may transfer this agreement to a successor of our business, for example if we change our legal form or sell the business, and we will tell you. If you sell your business, ask us to move your plan.
• Whole agreement: these terms, with the pages they link to and anything we agree in writing, are the full agreement. Email counts as writing. If one part cannot be enforced, the rest still applies. Not enforcing something right away does not mean we have waived it.
• Independent parties: we are an independent service provider, not your employee, partner or agent, except as needed to send messages for you under section 10.
• Notices: we send notices to the email on your account, and you send them to chris@headerworks.com.