Refunds & cancellation

The setup fee is $2,500, or $1,500 under the founding offer. It covers building and launching your website. You only pay it after you have seen your preview and decided to go ahead.

Your “onboarding form” is the short form you fill in after paying, with your answers and photos. Submitting it starts the build. We email you a confirmation when you submit, so the time is always clear. Until you submit, you are entitled to the full refund.

“Goes live” means your site is published on your domain after you approved it. It also counts as live if it is published on a temporary address, either because you asked or because your domain was not connected 7 days after you approved your site.

The same percentages apply to the founding price, so 50% of a $1,500 setup fee is $750.

• The $100 monthly plan starts when your domain is connected, or 7 days after you approve your site, whichever comes first. It renews every month until you cancel.
• There is no minimum term and no cancellation fee.
• Cancelling stops all future charges. Your site and front office keep running until the end of the month you have paid for.
• We do not refund part of a month, or a month that has already started, unless section “If something goes wrong on our side” below applies.

What happens to your site, domain and data after you cancel is explained in our Terms. In short, your domain, content and leads stay yours, and you have 30 days to ask for a copy.

Email chris@headerworks.com from the address on your account, or text us if we have given you a number for that. Tell us your business name and what you want to do. You do not need to give a reason or get on a call.

We confirm by email within two business days. Your request counts from the moment you send it, even if our reply comes later.

Refunds go back to the card or account you paid with, in US dollars, for the full percentage shown above. Our charges appear on your statement as HEADERWORKS. We do not deduct payment processing fees. We send refunds within five business days of confirming them. Your bank may take another 5 to 10 business days to show the money.

You get your money back, regardless of the stages above, if:

• We cannot launch your site for reasons on our side: a full refund of the setup fee.
• We end the service without you having broken our Terms: a refund of any month you paid for and did not receive. If your site was live for less than 90 days, we also refund the setup fee in proportion to the part of those 90 days you did not get.
• We charged you by mistake, such as a duplicate charge or a charge after you cancelled: a full refund of that charge.

If you do not finish your onboarding form, or stop responding before your site goes live, for 60 days, we warn you by email. If we still hear nothing, we treat the project as cancelled at the stage it reached: 100% back if you had not submitted the form, and 50% if you had.

• We ended your service because of a serious breach of our Terms, such as sending messages without consent or using photos you have no right to use. The setup fee and any started month are not refunded.
• You were unhappy with results such as search rankings or the number of leads. We work hard on these but cannot promise them, as our Terms explain.

If a charge looks wrong, email us first. We can usually fix it faster than your bank. A chargeback does not end your plan, so please cancel as well if that is what you want. If we lose access to payment because of a chargeback, we may pause the service until it is resolved.

Nothing on this page limits any right you have under a law that cannot be changed by contract. These rules are part of our Terms.